Refund and Cancellation Policy
How cancellation, trials and refunds work for VoqText subscriptions.
Last updated November 6, 2026
Draft pending legal review
This text describes how the product works today and will be reviewed by qualified counsel before commercial launch. It may change.
Billing is not yet enabled; this policy describes the rules that will apply when paid plans open through the payment provider named at checkout. Exact terms shown at checkout take precedence.
Cancellation
- You can cancel at any time from your billing settings or the customer portal. Access continues until the end of the paid period.
- Cancelling a trial before it ends means you are not charged.
Refunds
- Charges for the current period are generally not refunded once minutes or exports have been used, except where consumer law requires otherwise.
- Duplicate charges, charges after a confirmed cancellation and service failures on our side are refunded in full.
- Refund requests go through the contact page with the invoice reference; processing time depends on the payment provider.
Statutory rights
Nothing in this policy limits rights you have under applicable consumer protection law.